At rich9, the privacy and security of every player in the Philippines is a priority we take seriously. This Privacy Policy explains what personal information we collect, why we collect it, how it is used, and the steps we take to keep it safe. By creating an account and using the platform, you agree to the practices described on this page.
When you sign up on rich9, we collect your full name, date of birth, email address, and mobile number. This information is required to verify that you meet the minimum age requirement of 18 years old, as mandated for all players in the Philippines. Your contact details are used to send account notifications, verify login activity, and assist with account recovery. We do not share registration data with third parties for marketing purposes. All registration details are stored securely and are only accessible to authorised personnel involved in platform operations.
To process deposits and withdrawals in Philippine Pesos (PHP), we collect payment-related information such as your preferred payment method, transaction history, and amounts. This data is necessary to fulfil your financial requests, detect fraudulent activity, and comply with applicable financial regulations in the Philippines. We use industry-standard encryption when transmitting any financial information between your device and our servers. Payment method details are handled by certified payment processors and are not stored in full on our platform. Transaction records are retained for the period required by applicable regulatory guidelines.
We automatically collect technical information such as your device type, operating system, browser version, IP address, and session duration when you access the platform. This data helps us optimise the mobile experience for Filipino players and identify any unusual access patterns that may indicate unauthorised use. Usage data is analysed in aggregate to understand how features are being used and where improvements can be made. We do not use device data to build individual advertising profiles or sell this information to external parties. Location data derived from your IP address is used solely to confirm platform eligibility for Philippines-based users.
When you contact our support team, we retain records of the conversation, including any information you provide, to help resolve your query and improve service quality. These records are also used for training purposes and to ensure consistency in the assistance we provide to all players. Communication data is kept confidential and is not shared outside of the rich9 support and compliance teams. If you receive promotional communications from us, each message will include an option to opt out of future marketing emails. Your communication preferences can be updated at any time by contacting the support team directly.
As a player based in the Philippines, you have clear rights regarding the personal information we hold about you. rich9 is committed to honouring these rights promptly and transparently.
You can request a copy of the personal data we hold about your account at any time. We will respond to verified access requests within a reasonable timeframe. Contact our support team with your registered email address to initiate a data access request.
If any of your registered details are inaccurate or out of date, you have the right to request a correction. Some updates can be made directly within your account dashboard, while others may require verification documents to be submitted to the support team.
You may request that we delete your personal data, subject to our legal and regulatory obligations to retain certain records. Deletion requests are reviewed individually, and we will inform you of any limitations that apply before proceeding with the request.
If you believe that we are processing your data in a way that is not lawful or proportionate, you can request that we restrict processing while the matter is investigated. During any restriction period, we will not use your data beyond what is strictly necessary.
Where technically feasible, you may request that we provide your personal data in a structured, machine-readable format so that you can transfer it to another service. Portability requests will be handled on a case-by-case basis by our compliance team.
You have the right to object to the processing of your personal data for direct marketing at any time. You may also object to processing based on our legitimate interests where you feel your individual circumstances justify it. All objections are reviewed fairly and promptly.
rich9 applies multiple layers of security to protect the personal and financial information of every player on the platform. Data transmitted between your device and our servers is protected using industry-standard encryption protocols, ensuring that sensitive information cannot be intercepted in transit. Access to player data within the organisation is strictly controlled on a need-to-know basis, and all staff with data access receive regular training on data handling responsibilities. We conduct periodic security reviews and vulnerability assessments to identify and address potential risks before they can affect players. In the event of a data security incident that may affect your personal information, we are committed to notifying affected players promptly and transparently, in accordance with applicable regulations in the Philippines. If you suspect any unauthorised access to your account, please contact the support team immediately at the contact details provided in the footer of this page.
Sensitive account information is stored using encryption at rest, meaning that even in the unlikely event of a storage breach, your data cannot be read without the correct decryption keys. Database access is restricted to authorised system processes only, and direct access by personnel is logged and audited. We review storage security configurations on a regular schedule to ensure they meet current best-practice standards for online entertainment platforms operating in the Philippines.
Your account is protected by a password of your choosing, and we strongly recommend using a combination of letters, numbers, and symbols that is unique to the rich9 platform. Suspicious login attempts, such as multiple failed password entries or access from unrecognised locations, trigger automatic alerts that may result in a temporary account lock to protect your funds. We will never ask for your password by email, SMS, or through the support chat, and any message claiming to be from rich9 that requests your credentials should be treated as fraudulent.
Our support team is available around the clock to help with any questions about how we handle your data. You can also find answers to common account questions in the FAQ section.